Mushanai values your privacy. This policy explains how we collect, use, store, and protect your personal information
in compliance with Zimbabwe's Data Protection Act and international best practices.
1. Information We Collect
We may collect:
a. Personal Information
- Name
- Phone number
- Email address
- Delivery address
- Payment details (processed securely, not stored in raw form)
b. Platform Usage Data
- Device details
- IP address
- Browsing activity
- Cookies and analytics data
c. Vendor Information
For vendors, we collect:
- Business documents
- KYC verification details
- Bank information for payouts
2. How We Use Your Information
We use your information to:
- Process orders
- Communicate updates
- Provide customer support
- Verify vendors
- Prevent fraud
- Improve platform performance
- Comply with legal and regulatory obligations
3. Sharing of Information
We may share data with:
- Vendors (limited to fulfilling orders)
- Payment processors
- Delivery partners
- Fraud-prevention agencies
- Law enforcement (when legally required)
We do NOT sell your personal information.
4. Cookies
Cookies help us:
- Save your preferences
- Improve performance
- Provide personalized recommendations
You can disable cookies in your browser settings.
5. Data Security
We implement:
- Encryption
- Secure servers
- Access control policies
- Regular security audits
However, no system is 100% secure. Users are also responsible for securing their accounts.
6. Data Retention
We retain information for as long as:
- Your account is active
- Required by law
- Necessary for fraud prevention or financial reporting
7. Your Rights
You have the right to:
- Access your data
- Correct inaccurate information
- Request deletion (where legally permissible)
- Withdraw consent for marketing emails
8. Children
We do not knowingly collect data from persons under 18.